Return & Refund
Thank you for shopping at our online store. We take pride in providing high-quality products and services to our customers.
If you are not entirely satisfied with your purchase, we're here to help.
Please review our return and refund policy below:
For the unshipped order, I'd like to cancel my order.
Condition
- No Condition, you could cancel unshipped orders any time you like.
How to start?
To cancel your order, you can contact us in 2 ways listed below:
- Support email: [email protected]
- Click here to start a live chat or submit a ticket in the popup form.
Cancel fee
There is no additional fee to ask for an order canceled.
How long will I get the refund for the order canceled?
If your order is unshipped, we will make a refund in one business day.
if your order is shipped out, please reject the package first. If we get the rejection confirmation from the shipping carrier, then we will make a refund in one business day.
For shipped order, I'd like to return my order for a refund or a exchange.
Return Condition
- Within 14 days after you sign for the package.
- The order item must be unused, undamaged, and unwashed.
How to return?
1st. Contact us to submit the return request, if there is a quality problem with the order, you could submit photos of the product together. You can contact us in 2 ways listed below:
- Support email: [email protected]
- Click here to start a live chat or submit a ticket in the popup form.
2nd. We will send you a return address after we confirm this return request.
The return shipping fee
If there is a quality problem with the ordered item, the shipping cost will be borne by us. Quality issues include non-human damage, material not as described, used items, and stains on items.
The customer will bear shipping costs if the order does not have the above quality problems.
How long will I get the refund for the order return?
After we receive your return, if the returned item meets the return condition, we will In 3 business days.